A tenant phones a letting agency about problems in her flat.
Questions 1–5 · Form completion
Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.
Harbourside Lettings — Repair Request
1Tenant: Ciara ______
Madigan. “Is that M, A, D, D, I, G, A, N?” — “No, there's only one D. M, A, D, I, G, A, N.” Trap: the agent spells it with two Ds first; only the tenant's own spelling (one D) is correct. 🔑 বাংলায়: agent প্রথমে দুটি D দিয়ে বানান করেন — ভুল। Ciara নিজে বলেন একটাই D: Madigan।
14. “I'm in flat fourteen, on the second floor. Mind you, half my post ends up at flat forty.” Trap: 40 is a different flat (where her post goes by mistake), and it is the LAST number you hear — the answer comes first. 🔑 বাংলায়: উত্তর আগে আসে (14); পরে শোনা 40 অন্য flat-এর নম্বর, যেখানে ভুল করে তাঁর চিঠি যায়।
3Phone contact: not before ______ p.m.
6. “I finish at half five, and the bus takes forever, so any time after six is safest.” “not before 6” = “after six”. Trap: half five (5.30) is when she leaves work, not when she can talk. 🔑 বাংলায়: 5.30-এ কাজ শেষ, কিন্তু বাসে বাড়ি ফিরতে সময় লাগে — তাই ফোন করা যাবে 6টার পরে।
4Main fault: the ______ keeps cutting out
boiler. “At first I was sure it was the radiators … But it isn't them at all. It's the boiler … it just switches itself off.” “keeps cutting out” = “switches itself off”. Trap: radiators — her first guess, which she rejects; the thermostat — the agent's suggestion AFTER the answer, ruled out (“he tested it. It's working perfectly”). 🔑 বাংলায়: প্রথমে radiator ভেবেছিলেন, পরে বলেন আসল সমস্যা boiler — সেটা নিজে নিজে বন্ধ হয়ে যায়। Agent পরে thermostat-এর কথা বলেন, কিন্তু সেটা ঠিকঠাক কাজ করছে।
5Fault first reported (by email): ______ October
5th. Agent: “dated the twelfth of October.” — Ciara: “No, that one was about the rent … The one about the heating went a week before that, on the fifth.” Trap: the 12th is a real email, but about a different subject (late rent). 🔑 বাংলায়: 12 তারিখের email ভাড়া নিয়ে; heating-এর email গিয়েছিল তার এক সপ্তাহ আগে — 5 তারিখে।
Questions 6–10 · Table completion
Complete the table below. Write ONE WORD AND/OR A NUMBER for each answer.
Further repairs
Location
Problem
Action / details
Bathroom
6______ appearing above the shower
mould. “I assumed water was coming through from the flat upstairs, but … there's no leak at all. So I'm fairly sure now it's mould.” Trap: a leak from upstairs is suggested, then ruled out by the plumber. 🔑 বাংলায়: প্রথমে ওপরতলা থেকে পানি চুঁইয়ে আসছে ভেবেছিলেন — plumber বলেছে leak নেই; তাই এটা mould (ছত্রাক)।
7spray has not worked — owner to install a ______ to remove steam
fan. “What it needs is a fan in the ceiling that comes on with the light and pulls the damp air outside. I'll ask the owner to have one put in.” “remove steam” = “pulls the damp air outside”. Trap: a dehumidifier — Ciara's idea, rejected by the agent (“They're noisy …”); the spray and sending the cleaners are also rejected. 🔑 বাংলায়: Ciara dehumidifier কেনার কথা ভেবেছিলেন — agent না করেন (শব্দ করে, রোজ খালি করতে হয়)। Spray আর cleaner-ও বাতিল — owner ছাদে একটি fan লাগাবেন।
Bedroom window
8broken ______ (window will not stay up)
cord. “I thought the little wheel at the top had jammed, but it turns freely. It's the cord on the left-hand side. It's snapped.” “broken” = “snapped”. Trap: the wheel (her first guess) works; the glass and the catch, named AFTER the answer, are both fine (negation). 🔑 বাংলায়: প্রথমে ভেবেছিলেন ওপরের চাকা আটকে গেছে — না, ঘোরে। ছিঁড়ে গেছে cord (দড়ি); কাচ আর catch ঠিক আছে।
carpenter to be booked separately
Access
tenant out at work
9spare set of keys held by the ______
caretaker. Agent: “We keep spare keys here in the office” — Ciara: “those won't work … the caretaker on the ground floor has a set.” Trap: the office keys are the agent's suggestion, but the lock has been changed. 🔑 বাংলায়: অফিসের চাবি আর লাগে না (তালা বদলানো হয়েছে) — নতুন চাবি আছে নিচতলার caretaker-এর কাছে।
Heating engineer
—
10visit on ______, 8 a.m.–12 noon
Wednesday. “The earliest I can offer is Monday morning.” — “Monday's the one day he's not in the building … ” — “the next slot I've got is Wednesday, any time between eight and twelve.” Trap: Monday is first accepted, then rejected because the caretaker is away that day. 🔑 বাংলায়: Monday প্রথমে প্রায় রাজি, কিন্তু ঐ দিন caretaker থাকেন না — তাই engineer আসবেন Wednesday।
Section 2 · Questions 11–20 · a radio talk about a heritage weekend
🎧 Recording — Section 2 1 speaker · radio talk
A local radio presenter describes the Kelbridge Heritage Open Days.
Questions 11–15 · Map labelling
Label the map below. Write the correct letter, A–H, next to Questions 11–15.
Kelbridge old town (an original, exam-style map).
11Guildhall
G. “head north up the High Street towards the North Gate … Just before you reach the gate, on your right-hand side, is the Guildhall.” Walking north, right = east side of the street = G. Trap: C, the building facing it across the street, “looks even older” but is a bank. 🔑 বাংলায়: উত্তরে হাঁটলে ডান দিক = পূর্ব দিক; North Gate-এর ঠিক আগে = G। উল্টো দিকের পুরনো-দেখতে বাড়িটা (C) আসলে bank।
12Weavers' Cottages
A. “Tucked away behind the church, in the narrow strip of land between the churchyard and what remains of the old town wall” = A, west of the church. Trap: D, the house “on your right, just before the church”, is the private vicarage. 🔑 বাংলায়: church-এর পেছনে, churchyard আর পুরনো town wall-এর মাঝখানে = A। Lane দিয়ে যাওয়ার সময় ডান দিকের বড় বাড়ি (D) হলো vicarage।
13Old Gaol
H. “On your left, just before the bridge, is … the Ferry Inn … the building you want is directly across the road from it, on the south side of the street. That's the Old Gaol.” = H. Trap: E (north side, on your left) is the inn. 🔑 বাংলায়: পূর্বে হাঁটলে বাঁ দিক = উত্তর (E = Ferry Inn); তার ঠিক উল্টো দিকে, দক্ষিণ পাশে = H, Old Gaol।
14Toll House
B. “cross the stone bridge. On the far bank, set back a little on the left of the road, is the Toll House.” Crossing eastwards, left = north side of the road on the east bank = B. Trap: E and H are also beside Bridge Street, but BEFORE the bridge. 🔑 বাংলায়: bridge পার হয়ে নদীর ওপারে, রাস্তার বাঁ দিকে (উত্তরে) = B। E ও H bridge-এর আগে, এপারে।
15Merchant's House
F. “go south down the High Street, and take the first turning on your left, which is Mill Lane … keep going until the lane comes to an end beside the river, at the weir.” = F. Trap: the corn exchange on the corner is passed on the way — don't stop there. 🔑 বাংলায়: দক্ষিণে গিয়ে প্রথম বাঁয়ে Mill Lane; lane-এর একদম শেষে, নদীর weir-এর পাশে = F।
Questions 16–20 · Matching
When can visitors do each of the following activities? Choose your answers from the box and write the correct letter, A, B or C, next to Questions 16–20.
Days A on Saturday only B on Sunday only C on both Saturday and Sunday
16a display of bell-ringing
A. “The printed programme says Saturday and Sunday, but … they've been invited to ring at a cathedral on the Sunday … it'll have to be the first day.” Trap: the programme still lists both days (C). 🔑 বাংলায়: programme-এ দুই দিন লেখা, কিন্তু Sunday-তে দলটি অন্য cathedral-এ যাবে — তাই শুধু প্রথম দিন, Saturday।
17a visit below the Old Gaol
C. “Last year, the tours of the cells … ran on the Saturday only … so this time the volunteers have agreed to keep them going throughout the weekend.” Trap: “Saturday only” describes LAST year. 🔑 বাংলায়: গত বছর শুধু Saturday ছিল; এ বছর পুরো weekend — দুই দিনই।
18a candlelit musical performance
B. “The programme lists it for Saturday evening, but … a private wedding party … so the performance has been put back to the following evening.” Trap: Saturday is the printed (wrong) day. 🔑 বাংলায়: Saturday সন্ধ্যায় hall-এ বিয়ের অনুষ্ঠান — তাই concert পরের সন্ধ্যায়, Sunday।
19a printing activity for children
B. “A film crew is using the house on Saturday, so it's closed that day, but the printing goes ahead the day after.” Trap: the other children's activities (face painting, treasure hunt) are “all weekend”. 🔑 বাংলায়: Saturday-তে বাড়িটিতে শুটিং, তাই বন্ধ; printing হবে পরের দিন — Sunday। “all weekend” অন্য activity-র জন্য।
20a boat ride
C. “you may have read that the river trips had been cancelled … it's now been repaired and passed, so it'll be leaving every hour on Saturday and on Sunday.” Trap: the earlier cancellation is no longer true. 🔑 বাংলায়: আগে বাতিলের খবর ছিল, কিন্তু নৌকা ঠিক করা হয়েছে — দুই দিনই চলবে।
Section 3 · Questions 21–30 · planning a coastal field trip
A geography tutor, Dr Grant, discusses a fieldwork plan with two students, Hannah and Ruby.
Questions 21–25 · Multiple choice
Choose the correct letter, A, B or C.
21The students chose Porthcarrow mainly because
B. Ruby: “The bus wasn't what decided it … It was the sea wall … So we can compare both stretches of the same beach.” Tutor: “a protected and an unprotected section side by side, that's what makes it worthwhile.” Trap: A — Hannah mentions the bus, but Ruby says it was not the deciding factor (and it runs only twice a day); C — the opposite: “there's hardly anything published about it.” 🔑 বাংলায়: আসল কারণ — একই সৈকতের সুরক্ষিত আর অরক্ষিত অংশ পাশাপাশি তুলনা করা যাবে। বাস “decide” করেনি; আগের গবেষণা প্রায় নেই।
22What problem does the tutor identify with the proposed date?
A. “you can only reach that at the very lowest tides. That week … the sea hardly goes out at all, and the platform would stay underwater the whole time.” Trap: B — Hannah thinks it will be warmer (not a problem raised); C — the tutor agrees “The storms are a fair point.” 🔑 বাংলায়: ঐ সপ্তাহে জোয়ার-ভাটা ছোট — cliff-এর নিচের rock platform পানির নিচেই থাকবে, তাই সেখানে পৌঁছানো যাবে না। ঝড়ের যুক্তি tutor মেনে নেন।
23What does Ruby think about taking photos from the air?
A. “I was keen on that at first, too. But … we'd need permission from three separate organisations … The forms alone would take longer than the survey … I doubt it'd show us anything an ordinary camera wouldn't.” Trap: B is Hannah's view (Ruby changed her mind); C — the tutor says cost “wouldn't be a problem, since we own it.” 🔑 বাংলায়: Ruby প্রথমে আগ্রহী ছিলেন, পরে মত বদলান — অনুমতির কাগজপত্রে survey-র চেয়েও বেশি সময় লাগবে, আর সাধারণ camera-ই যথেষ্ট।
24How will the questionnaire reach local people?
C. Tutor: “the Porthcarrow Society. They send round a monthly newsletter … I'm sure they'd include your questionnaire.” Ruby: “That would reach exactly the right people. I'll email them.” Trap: A — door to door fails because many cottages are empty holiday homes; B — on the seafront “you'll mostly get visitors.” 🔑 বাংলায়: বাড়ি বাড়ি গেলে অনেক holiday home খালি; সৈকতে শুধু পর্যটক — তাই স্থানীয় সংগঠনের newsletter-এর মাধ্যমে।
25What does the tutor consider the main weakness of the plan?
B. “The amount of data isn't what worries me. That coast is very exposed, and in heavy rain and strong wind you can't work safely … You need a second day kept free.” Trap: A — Hannah's worry, but the tutor says “Ten is fine”; C — the hostel “lets you cancel the day before.” 🔑 বাংলায়: tutor-এর চিন্তা আবহাওয়া — খারাপ দিনে কাজ করা যাবে না, তাই একটা অতিরিক্ত দিন রাখতে হবে। দশটি profile যথেষ্ট।
Questions 26–30 · Flow-chart completion
Complete the flow-chart below. Write ONE WORD AND/OR A NUMBER for each answer.
Porthcarrow fieldwork — procedure
Lay out survey lines from the back of the beach to the seaequal distances apart
↓
26Along each line, find the gradient at intervals of ______ metres
5. Ruby: “every ten metres” — Hannah: “every two” — Tutor: “At two, you'd be there till midnight. But ten's too far apart … I'd go down to five.” Trap: two rival values (10 and 2) are both rejected for different reasons. 🔑 বাংলায়: 10 মিটার বেশি দূরে (shingle ridge বাদ পড়বে), 2 মিটারে অনেক সময় লাগবে — tutor বলেন 5।
↓
27At three points on the line, take 20 ______ chosen randomly and record their size
pebbles. “Measure the pebbles on the spot instead: twenty at random at the top, middle and bottom of each line, longest side, with callipers.” Trap: the original plan — bagging samples (of sand) to sieve in the lab — is dropped. 🔑 বাংলায়: lab-এ বালি চালার পরিকল্পনা বাতিল (sieve পাওয়া যাবে না) — জায়গাতেই 20টি pebble মাপা হবে।
↓
28Calculate wave ______ by counting breakers over sixty seconds, then averaging three counts
frequency. “we'll count how many break in a minute, which gives us the frequency, three times, and average it.” Trap: wave height was the first idea but is rejected — “From the shore it's guesswork.” 🔑 বাংলায়: ঢেউয়ের height মাপা অনুমাননির্ভর — তাই এক মিনিটে কতগুলো ঢেউ ভাঙে গুনে frequency বের করা হবে।
↓
29Release ______ into the sea to follow sideways movement along the shore
oranges. “A tennis ball sits right on top of the water, so the wind pushes it around … Most people use oranges. They float low in the water, so they move with the current.” Trap: the tennis ball is Hannah's idea, rejected (wind, not current). 🔑 বাংলায়: tennis ball বাতাসে সরে যায়; orange পানিতে নিচু হয়ে ভাসে, তাই স্রোতের সাথে চলে — longshore drift মাপতে orange।
↓
30Compare the beach with old ______ kept at the village museum
postcards. Ruby: “old photographs” from the county record office — Tutor: “almost everything they hold shows the harbour. The little museum in the village, though, has a collection of postcards from the early nineteen-hundreds.” Trap: photographs from the record office are suggested and rejected. 🔑 বাংলায়: record office-এর ছবিগুলো বেশিরভাগ harbour-এর; গ্রামের museum-এ আছে পুরনো postcard — সেগুলোর সাথে তুলনা।
A history lecture on the tea trade. Plays straight through.
Questions 31–40 · Note completion
Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
The Tea Trade: History and Economics
31Reaching Europe: c. 1610 — the earliest commercial loads were brought by ______ ships
Dutch. “it wasn't the Portuguese who turned it into an article of trade. The first cargoes to reach Europe were carried by the Dutch.” Trap: the Portuguese were first to settle in China and drank tea — but did not trade it. 🔑 বাংলায়: Portuguese-রা আগে চীনে ঘাঁটি করলেও tea-র ব্যবসা শুরু করেনি; প্রথম চালান আনে Dutch-রা।
321658 — London shoppers first told about tea through an advert in a ______
newspaper. “In sixteen fifty-eight, a trader near the Royal Exchange let the public know that he had what he called China drink for sale. Most shopkeepers then relied on handbills or a painted sign, but he chose a newspaper.” Trap: handbills and a painted sign are the usual methods of the time — not what he used; Catherine of Braganza is “often” given the credit, but she arrived in 1662, four years later. 🔑 বাংলায়: তখন দোকানিরা handbill বা সাইনবোর্ড ব্যবহার করত, কিন্তু এই ব্যবসায়ী বিজ্ঞাপন দেন newspaper-এ (1658) — রানি Catherine আসার (1662) আগেই।
33Tax: early 1780s — combined duties came to approx. ______ % of the tea's worth
119. “the tax on legally imported tea had reached roughly a hundred and nineteen per cent of its value.” Trap: 12.5% is the rate AFTER the 1784 Commutation Act. 🔑 বাংলায়: 1780-এর দশকের শুরুতে কর ছিল প্রায় 119%; 12.5% হলো 1784-এর পরে কমানো হার।
34fake tea called 'smouch' — made largely from ______ leaves
ash. “smouch, which consisted mainly of the leaves of the ash tree … Others bulked out genuine tea with sloe or elder leaves.” “largely” = “mainly”. Trap: sloe and elder — used by other dealers to stretch real tea, not the main ingredient of smouch. 🔑 বাংলায়: smouch-এর মূল উপাদান ash গাছের পাতা; sloe বা elder পাতা অন্যরা আসল চায়ে মেশাত — সেগুলো smouch নয়।
35China trade: Chinese sellers would take only ______ in return for tea
silver. “The only thing China would accept in exchange for its tea was silver.” Trap: woollen cloth (British goods) “sold poorly”; opium came later as the Company's way of getting the money back. 🔑 বাংলায়: চীন ব্রিটিশ পণ্য (যেমন wool-এর কাপড়) চায়নি — চায়ের বদলে নিত শুধু silver।
36East India Company's exclusive dealings with China ended in ______
1833. “Its exclusive right to trade with India had already been removed in eighteen thirteen, and twenty years later, in eighteen thirty-three, Parliament voted to end its control of commerce with China.” Trap: 1813 is the INDIA date. 🔑 বাংলায়: 1813 = India-র একচেটিয়া অধিকার শেষ; China-র ক্ষেত্রে 1833।
37New sources: Robert Fortune shipped young tea plants in airtight ______ containers (Ward's invention)
glass. “Seeds sent earlier had mostly rotted on the long voyage. Fortune's solution was to send young plants in sealed glass cases … invented by a London doctor, Nathaniel Ward.” Trap: seeds — the earlier, failed method. 🔑 বাংলায়: বীজ পাঠানো ব্যর্থ হয়েছিল (পচে যেত); Fortune চারা পাঠান বন্ধ glass case-এ — Nathaniel Ward-এর উদ্ভাবন।
38Ceylon: tea replaced ______, which a fungus destroyed from 1869
coffee. “Long before the British arrived, the island had been famous for cinnamon, and … British planters covered its hills with coffee. Then … a fungal disease known as leaf rust spread … the crop had been virtually wiped out.” Trap: cinnamon — the island's earlier fame, not the crop that was destroyed. 🔑 বাংলায়: cinnamon ছিল ব্রিটিশদের আসার অনেক আগের পরিচিতি; leaf rust নামের ছত্রাকে ধ্বংস হয় coffee — তারপর tea।
39Transport: within ten years of the Suez Canal opening (1869), the trade had passed to ______
steamships. “A few were towed through the canal by tugs, but that was slow and costly. Steamships, by contrast, could pass straight through … and within a decade they had taken over the trade.” “within ten years” = “within a decade”. Trap: clippers (the old ships) and tugs (used to tow a few clippers) are both heard nearby. 🔑 বাংলায়: Red Sea-তে বাতাস অনিশ্চিত, তাই clipper পিছিয়ে পড়ে; tug দিয়ে টেনে নেওয়া ধীর ও ব্যয়বহুল — দশ বছরের মধ্যে ব্যবসা চলে যায় steamship-এর হাতে।
40c. 1908 — trial packets from an American dealer were little ______ pouches
silk. “Thomas Sullivan sent samples to his customers in small bags made of silk … Later, gauze and then paper replaced it.” Trap: gauze and paper are the LATER, cheaper materials. 🔑 বাংলায়: প্রথম tea bag ছিল silk-এর ছোট থলে; gauze আর paper এসেছে পরে, সস্তা বলে।