A woman phones a removals company to book a house move.
Questions 1–6 · Form completion
Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.
Kestrel Removals — Booking Form
1Customer: Rachel
Thirlwell. “It's Rachel Thirlwell. People always get the surname wrong, so I'll spell it: T, H, I, R, L, W, E, L, L.” Trap: the name does not sound the way it is written — copy the letters, not the sound (“Thurwell”, “Thirlwall” are wrong). 🔑 বাংলায়: নামটা শুনে লিখলে ভুল হবে — বানান করে বলা অক্ষরগুলো (T-H-I-R-L-W-E-L-L) হুবহু লিখুন।
2Postcode of new home:
BS8 4RW. “B, S, seven… no, sorry, that's my sister's. I'm always mixing them up. Ours is B, S, eight, four, R, W.” Trap: she starts reading her sister's postcode (BS7…) and stops — only the second postcode is hers. 🔑 বাংলায়: প্রথমে বোনের postcode (BS7) বলতে শুরু করেছিলেন — ওটা বাদ। নিজের নতুন বাসার postcode: BS8 4RW।
3Moving date: June
21 (21st). She wants “Saturday the twenty-second of June”, but Dean: “weekends carry a surcharge … I could offer you the Friday, the twenty-first, or the following Monday.” Rachel: “The Monday's no good … Go on, then, the Friday.” Trap: the 22nd is the date she asks for first (too expensive), and the Monday after is the last option offered but is rejected. 🔑 বাংলায়: শনিবার 22 তারিখে surcharge, সোমবার চলবে না (চাবি ফেরত দিতে হবে) — শেষে শুক্রবার 21 জুন ঠিক হয়।
4Item that needs a special container:
aquarium. “What I'm actually worried about is the aquarium … Glass tanks that size travel in a wooden crate, so I'll ask the team to bring one.” (travel in a wooden crate = needs a special container) Trap: the piano is ruled out (“No piano”) and the heavy sofa-bed “comes apart, so that shouldn't be a problem”. 🔑 বাংলায়: Piano নেই, sofa-bed খুলে ফেলা যায় — বিশেষ crate লাগবে শুধু aquarium-এর জন্য।
5Packing done by company: the only
kitchen. “Books and clothes I can easily box up myself in the evenings. But the kitchen, with all the glasses and plates, I'd honestly rather leave to someone who knows what they're doing.” Trap: books and clothes are mentioned first — she will pack those herself; she also refuses the full packing service. 🔑 বাংলায়: বই আর কাপড় নিজে গোছাবেন; কোম্পানি pack করবে শুধু kitchen (গ্লাস-প্লেট)।
6Price for the chosen date: £
690. “On the Saturday you'd have been looking at nine hundred and twenty. On the Friday, it comes to six hundred and ninety, and that covers the crate and the V A T. We'd take a deposit of a hundred to hold the date.” Trap: £920 is the price for the weekend she did not choose; £100 is only the deposit. 🔑 বাংলায়: 920 শনিবারের দাম, 100 শুধু deposit — শুক্রবারের মোট দাম 690।
Questions 7–10 · Note completion
Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
Moving day — notes
7Removal team will arrive at a.m.
9.30. Dean: “Our crews normally start at eight.” Rachel: “the management company won't let anyone use it until the shops underneath have had their deliveries. So not before half past nine.” Dean: “there's no point the team turning up any earlier … I'll put them down for then.” Trap: eight o'clock is the usual start time, not the time agreed. 🔑 বাংলায়: সাধারণত 8টায় শুরু হয়, কিন্তু loading bay সাড়ে 9টার আগে খোলে না — তাই team আসবে 9.30-এ।
8Pet cat: keep shut in the during loading
bathroom. “What we suggest is shutting the animal in one room … Not a spare bedroom, mind, because we usually clear those first … The bathroom's generally ideal.” Trap: the car (too hot), a cattery (upsets pets) and the spare bedroom (cleared first, door open) are all rejected. 🔑 বাংলায়: গাড়ি, cattery, spare bedroom — সব বাদ; বিড়ালকে রাখতে হবে bathroom-এ।
9Possessions worth over £ each: must be declared beforehand
1,500. “You're covered for up to forty thousand pounds for the whole load. But anything worth more than fifteen hundred on its own has to be listed separately in advance.” (on its own = each; listed in advance = declared beforehand) Trap: £40,000 is the limit for the whole load, and £1,200 is the value of Rachel's bike. 🔑 বাংলায়: 40,000 পুরো মালামালের cover, 1,200 সাইকেলের দাম — আলাদা করে জানাতে হবে 1,500-এর বেশি দামি জিনিস।
10Unwanted armchair: to be donated to a shop
charity. “We can drop it at the council tip, but they charge us thirty pounds … there's a charity shop on our road that'll happily take it. It won't cost you anything.” Trap: the council tip is offered first but costs £30. 🔑 বাংলায়: Council tip-এ নিলে 30 পাউন্ড লাগে — তাই পুরনো চেয়ারটা যাবে charity shop-এ, বিনা খরচে।
Section 2 · Questions 11–20 · a tour of a city farm
🎧 Recording — Section 2 1 speaker · guided talk
A guide welcomes visitors to a city farm.
Questions 11–15 · Plan labelling
Label the plan below. Write the correct letter, A–H, next to Questions 11–15.
Ashgrove City Farm
11Farm shop
F. “Lots of people expect the farm shop to be inside the visitor centre, but it has a building of its own. Looking into the farm from where we are now, it's the one just to the left of the visitor centre.” Facing into the farm (north) from the main gate, left = west. Trap: it is not inside the visitor centre, and the building on the other side (G) is “only offices and toilets”. 🔑 বাংলায়: Main gate থেকে খামারের দিকে মুখ করলে visitor centre-এর বাঁ দিকের building — F। ডান দিকেরটা (G) শুধু office আর toilet।
12Pig enclosure
C. “The pigs used to live in the old stone shed on the far side of the pond … so we moved them. Their enclosure is now roughly halfway between the chestnut tree and the pond, on your left as you walk along.” Walking west from the tree, your left is the south side of the path. Trap: the old stone shed beyond the pond (A) was their old home. 🔑 বাংলায়: Pond-এর ওপারের পুরনো shed (A) ছিল আগের জায়গা; এখন chestnut tree আর pond-এর মাঝামাঝি, হাঁটার সময় বাঁ দিকে — C।
13Beehives
H. “carry on past the pond and keep going until you reach the north-west corner, where the hedge meets the canal … People sometimes look for the hives among the fruit trees in the orchard … but that's not where they're kept.” Trap: the orchard (near D) is mentioned and rejected. 🔑 বাংলায়: Orchard-এ মৌচাক নেই — pond পেরিয়ে উত্তর-পশ্চিম কোণে, যেখানে hedge আর canal মিলেছে — H।
14Wildflower meadow
B. “Back at the chestnut tree, if you ignore both branches of the path and walk straight on across the grass, you'll find yourself in our wildflower meadow, which fills almost all of the space between the two paths.” Trap: both branches of the path are mentioned — but the meadow is reached by taking neither of them. 🔑 বাংলায়: Chestnut tree থেকে কোনো রাস্তায় না গিয়ে সোজা ঘাসের ওপর দিয়ে — দুই রাস্তার মাঝের জায়গা — B।
15Milking parlour
E. “The large building with the red roof, on the far side of the orchard, looks exactly like a dairy, but it's actually where we store the hay. To find the parlour, go back to the beehives and follow the towpath east, alongside the canal, and it's on your right, just before you get to the footbridge.” Walking east, your right is the south side of the towpath. Trap: the hay barn beyond the orchard (D) “looks exactly like a dairy”. 🔑 বাংলায়: Orchard-এর ওপাশের লাল ছাদের building (D) আসলে খড়ের গুদাম — towpath ধরে পূর্বে গেলে footbridge-এর ঠিক আগে ডান দিকে — E।
Questions 16–20 · Matching
What does the guide say about each activity? Choose FIVE answers from the box and write the correct letter, A–G, next to Questions 16–20.
Comments
A There is a limit on how many people can take part at once.
B It will take place later than normal today.
C It is open only to people who have joined a scheme.
D It has been introduced recently.
E It involves paying an additional fee.
F It will not happen today.
G It is especially suitable for very young children.
16Pond dipping
A. “the dipping platform is quite narrow, so we can't let more than eight people onto it together, and at busy times you may have to wait your turn.” (not more than eight together = a limit on numbers at once) Trap: E — “there's no extra charge for it”; it is “popular with families”, but nothing says it is especially for very young children (G). 🔑 বাংলায়: Platform সরু, একসাথে 8 জনের বেশি নয় — A। এর জন্য আলাদা টাকা লাগে না (E নয়)।
17Gathering eggs
B. “Collecting the eggs from the hen house normally happens first thing, at ten o'clock. But … this afternoon we're doing it at two instead. It's definitely still going ahead.” Trap: “changes” might suggest it is off (F) — but it is “still going ahead”, just later. 🔑 বাংলায়: সাধারণত সকাল 10টায়, আজ দুপুর 2টায় — বাতিল নয়, শুধু দেরিতে — B।
18Shearing display
F. “our shearer hurt his wrist yesterday, so there won't be one this afternoon after all. We're hoping he'll be fit again by next weekend.” Trap: “next weekend” sounds like a new time (B), but B means later today — today there is no demonstration at all. 🔑 বাংলায়: Shearer-এর কব্জিতে আঘাত — আজ demonstration হবে না — F। “Next weekend” আজকের সময় বদল নয়।
19Baking bread
E. “because of what the flour and the firewood cost us, we ask for three pounds a person on top of your entry ticket.” (on top of your entry ticket = an additional fee) Trap: D — the oven is not new: “The oven's been here almost as long as the farm itself.” 🔑 বাংলায়: Entry ticket-এর বাইরে মাথাপিছু 3 পাউন্ড — E। Oven নতুন নয় (D নয়)।
20Taking goats for a walk
C. “It runs every afternoon, today included, but only for Friends of the Farm, which is our supporters' scheme.” Trap: G — “it isn't for the very young”; E — “Joining doesn't cost anything”; F — it runs “today included”. 🔑 বাংলায়: শুধু Friends of the Farm (supporters' scheme)-এর সদস্যদের জন্য — C। ছোট বাচ্চাদের জন্য নয়, যোগ দিতেও টাকা লাগে না, আজও চলছে।
Section 3 · Questions 21–30 · evaluating a peer-mentoring scheme
Two students, Priya and Callum, discuss their evaluation of a mentoring scheme with their tutor, Dr Brennan.
Questions 21–24 · Multiple choice
Choose the correct letter, A, B or C.
21What was the main reason the students selected this service to evaluate?
A. Priya: “That was handy, but it's not really why we picked it. The scheme's been running for six years, and in all that time nobody has looked properly at whether it does what it's supposed to.” Trap: B is true (Callum “was a mentor myself”) but Priya says it is not the reason; C is denied — “Its funding's confirmed until twenty twenty-eight.” 🔑 বাংলায়: Callum আগে mentor ছিলেন — সেটা সুবিধা, কারণ নয়। Funding নিশ্চিত। আসল কারণ: ছয় বছরে কেউ খতিয়ে দেখেনি scheme কাজ করে কি না — A।
22What weakness did the students find in their survey of first-years?
B. Priya: “The numbers were fine. It was the wording that let us down. Question four asked how much their mentor had helped them settle in, which takes it for granted that they'd been helped at all.” Tutor: “It nudges people towards a positive answer.” Trap: A — “The numbers were fine” (140 replies); C — some complained about week ten, but the tutor calls the timing “defensible”. 🔑 বাংলায়: Response সংখ্যা ঠিক ছিল, সময়ও যুক্তিসঙ্গত — সমস্যা ছিল প্রশ্ন 4-এর wording, যা আগেই ধরে নেয় mentor সাহায্য করেছে (leading question) — B।
23According to the mentors, attendance at meetings dropped mainly because
C. Priya: “And they did mention deadlines. But that wasn't what kept coming up. Almost every mentor told us the same thing: by about week five, the first-years had made their own friends, and they just stopped turning up.” Tutor: “It isn't really the mentors who are falling short.” Trap: A is Callum's assumption, and deadlines “did” get mentioned — but not as the main cause; B — the clashes were “sorted” in the first fortnight. 🔑 বাংলায়: Callum ভেবেছিলেন mentor-দের কাজের চাপ (A); timetable সমস্যা আগেই মিটে গিয়েছিল (B)। আসল কারণ: first-year-রা নিজেদের বন্ধু পেয়ে গিয়েছিল, তাই আর আসেনি — C।
24What concern does the tutor raise about the comparison of exam marks?
B. Tutor: “Size isn't what worries me. It's who signs up. The first-years who ask for a mentor are probably the more organised, motivated ones to begin with, so you can't claim the mentoring caused the gap.” Trap: A — “Size isn't what worries me”; C — Priya suggests dropout figures, but the tutor says “You'd run into exactly the same issue.” 🔑 বাংলায়: Sample ছোট — এটা সমস্যা নয়। সমস্যা হলো, যারা mentor চায় তারা শুরু থেকেই বেশি motivated — তাই ফলাফলের পার্থক্য scheme-এর কারণে নাও হতে পারে — B।
Questions 25–26 · Multiple choice (choose TWO)
Choose TWO letters, A–E. Which TWO benefits of the scheme did first-year students mention most often?
25First benefit
C and E (in either order). C: “By far the most common answer was simply not feeling on their own.” E: “the most useful thing was being shown what a good essay actually looks like, and what lecturers mean when they keep asking for more critical analysis.” Trap: A — library help: “hardly anyone mentioned that”; B — accommodation came up “mostly as complaints about halls, not anything a mentor had sorted out”; D — clubs “got a handful of mentions, way down the list”. 🔑 বাংলায়: সবচেয়ে বেশি বলা দুটি সুবিধা — একা না লাগা (C) আর ভালো essay কেমন হয়/lecturer-রা কী চান বোঝা (E)। Library, accommodation, clubs — তিনটাই উল্লেখ হয়েছে, কিন্তু প্রধান নয়।
26Second benefit
C and E (in either order) — see Question 25. Choose a different letter from the one you chose for Question 25. 🔑 বাংলায়: Choose TWO-তে দুই প্রশ্নে একই letter দিলে একবারই নম্বর পাবেন। উত্তর C আর E।
Questions 27–30 · Flow-chart completion
Complete the flow-chart below. Choose FOUR answers from the box and write the correct letter, A–I, next to Questions 27–30.
A a personality questionnaire
B the subject they are studying
C where they are living
D an online course
E training delivered in person
F an informal social event
G a tour of the campus
H a repeated survey
I small-group discussions
Proposed changes to the scheme
Second-year volunteers recruited as mentors
↓
27Before term starts, every mentor attends
E. Callum: “I'd originally suggested an online course they could do over the summer.” Tutor: “Most students click through them in ten minutes without taking anything in.” Priya: “Which is why we've changed it to a half-day workshop the week before the first-years arrive, everyone in the same room.” (everyone in the same room = in person) Trap: D (online course) is Callum's original idea, dropped after the tutor's criticism. 🔑 বাংলায়: Online course বাদ (শিক্ষার্থীরা না পড়েই click করে চলে যায়) — term-এর আগে সবাই একই ঘরে half-day workshop — E।
↓
28Mentors and first-years are put into groups according to
B. Priya: “it makes far more sense to put together people who are doing the same degree.” Callum: “Fair enough.” (the same degree = the subject they are studying) Trap: A — the personality questionnaire has “pretty thin” evidence; C — grouping by where people live would leave out the “nearly half” who commute from home. 🔑 বাংলায়: Personality questionnaire-এর প্রমাণ দুর্বল, থাকার জায়গা অনুযায়ী ভাগ করলে যারা বাসা থেকে যাতায়াত করে তারা বাদ পড়বে — তাই একই degree অনুযায়ী group — B।
↓
29The opening meeting is changed to
F. Priya: “Some suggested a campus tour instead, but the union already runs those. We'd rather it was something relaxed, like a pizza evening, where people can actually get talking.” (relaxed, pizza evening = an informal social event) Trap: G (campus tour) is suggested and rejected; the current formal briefing in a lecture theatre is what is being replaced. 🔑 বাংলায়: Lecture theatre-এর formal briefing বাদ, campus tour-ও বাদ (union আগেই করে) — প্রথম meeting হবে pizza evening-এর মতো ঘরোয়া আড্ডা — F।
↓
30At the end of the year, the scheme is evaluated by means of
I. Callum: “We thought about just running the survey again, with the questions fixed.” Priya: “But a survey only tells you so much. We'd rather someone from outside the scheme sat down with half a dozen first-years at a time and got them talking about how it went.” Tutor: “Agreed.” (half a dozen at a time, talking = small-group discussions) Trap: H (repeating the survey) is Callum's idea and is rejected; exam results are also ruled out. 🔑 বাংলায়: আবার survey নয় — বাইরের কেউ একবারে ছয়জন first-year-এর সাথে বসে কথা বলবে, অর্থাৎ small-group discussions — I।
Flow-chart: proposed changes for next year
Section 4 · Questions 31–40 · a lecture on medieval stained glass
An art history lecture on how medieval stained glass was made.
Questions 31–40 · Note completion
Complete the notes below. Write ONE WORD ONLY for each answer.
Medieval stained glass
31Raw materials: flux specified by Theophilus: ash
beech. “Theophilus specifies two parts of ash from beech wood to one part of washed sand. In practice, glassmakers in England and parts of France often burned bracken instead.” Trap: bracken is what many glassmakers actually used — but it is not Theophilus's recipe; mineral soda was the ancient Mediterranean flux. 🔑 বাংলায়: Theophilus-এর recipe-তে beech কাঠের ছাই; ইংল্যান্ড-ফ্রান্সে অনেকে bracken পোড়াত — সেটা আলাদা তথ্য।
32potash glass is chemically unstable: it survives far less well than glass from the period
Roman. “That's why so much northern glass is now pitted and cloudy, while vessels made in Roman times have often come out of the ground in better condition than windows made a thousand years later.” Trap: “a thousand years later” (the medieval windows) is the glass that survives worse; “soda” and “potash” are names of fluxes, not periods. 🔑 বাংলায়: Potash glass সহজে ক্ষয় হয়; এর চেয়ে Roman যুগের কাচ অনেক ভালো অবস্থায় টিকে আছে।
33Colour (metal oxides): purple shades and skin tones from
manganese. “And the purples, along with the pinkish tones often used for faces and hands, came from manganese.” (faces and hands = skin tones) Trap: cobalt (blue), copper (green and red) and iron (green or brownish yellow) are listed just before. 🔑 বাংলায়: Cobalt = নীল, copper = সবুজ/লাল, iron = সবুজ-বাদামি; বেগুনি আর মুখ-হাতের গোলাপি রং আসত manganese থেকে।
34red: too dark at normal thickness, so a fine layer was fused onto clear glass — known as “” glass
flashed. “it had a very thin coloured skin over a colourless base. This is called flashed glass.” Trap: “pot-metal glass” is the term for glass coloured all the way through — the opposite technique. 🔑 বাংলায়: পুরোটা রঙিন কাচ = pot-metal; স্বচ্ছ কাচের ওপর লাল রঙের পাতলা স্তর = flashed glass।
35Layout: planned at full scale on a whitened , re-used for each new window
table. “paper only reached northern Europe in any quantity in the fourteenth century, and no single sheet of any material then available would have been large enough to take the design of an entire window. So Theophilus describes … a wooden table, coated with chalk and water, on which the design was drawn.” Whitened = coated with chalk; re-used = “When one window was finished, it was whitened again.” Trap: paper is mentioned first but was only used later, and no sheet of any other material was big enough — both are rejected before the answer. 🔑 বাংলায়: Paper তখনো উত্তর ইউরোপে সহজলভ্য নয়, আর পুরো জানালার নকশা ধরার মতো বড় কোনো sheet-ও ছিল না — তাই নকশা আঁকা হতো চক মাখানো কাঠের table-এর ওপর।
36Grisaille (Cistercian ban on colour and images): best-known window in this style (“Five Sisters”) is in
York. “There's a good deal of grisaille in Salisbury Cathedral, but the most celebrated example anywhere is the Five Sisters window at York Minster.” Trap: Salisbury is mentioned first but only as having “a good deal” of grisaille, not the most famous example. 🔑 বাংলায়: Salisbury-তেও grisaille আছে, কিন্তু সবচেয়ে বিখ্যাত উদাহরণ York Minster-এর Five Sisters window।
37Silver stain (from c. 1300): compound placed on the of the glass to stop it reacting with the paint
back. “A silver compound was applied not to the front, where the painted lines were, but to the back, largely because the two tended to react if they touched.” Trap: “front” is said first — it is where the painted lines were, the side the silver was kept away from. 🔑 বাংলায়: Front-এ ছিল আঁকা রেখা; silver compound দেওয়া হতো back-এ, যাতে রঙের সাথে বিক্রিয়া না হয়।
38results: a range of yellows, the strongest being
amber. “Despite what guidebooks often say about golden hair and crowns, there was no gold involved whatsoever. Depending on how much silver was used and how hot the kiln was, the colour could be anything from a pale lemon to a deep amber.” Trap: “gold/golden” is heard — but only to say no gold was used; “lemon” is the palest shade, not the strongest. 🔑 বাংলায়: Gold-এর কথা এসেছে শুধু ভুল ধারণা বোঝাতে; রং হালকা lemon থেকে গাঢ় amber পর্যন্ত — সবচেয়ে গাঢ় amber।
39Assembly: connections between the lead strips fixed using (lower melting point)
tin. “You might expect lead to be used for that as well, but molten lead would simply melt the very strips it was meant to join. Instead, glaziers used a solder that was mostly tin, which melts at a lower temperature.” Trap: lead is the expected answer, raised and rejected. 🔑 বাংলায়: Lead দিয়ে জোড়া দিলে came-গুলোই গলে যেত — তাই কম তাপে গলে এমন মূলত tin দিয়ে তৈরি solder ব্যবহার করা হতো।
40panels fastened to horizontal metal “ bars” built into the masonry
saddle. “these were fixed to horizontal iron supports set into the stonework, known as saddle bars. In the grandest early windows … a framework known as an armature.” Trap: “armature” is the shaped iron framework of the grandest early windows, not the horizontal bars; “cames” are the lead strips. 🔑 বাংলায়: Panel আটকানো হতো পাথরে বসানো আনুভূমিক লোহার saddle bars-এ; armature হলো নকশার আকারে বাঁকানো লোহার কাঠামো।