A woman phones a lavender farm to arrange a visit for a group from her company.
Questions 1–6 · Form completion
Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.
Ashcombe Lavender Farm — Group Booking
1Organiser: Joanne ______
Pelletier. “It's Joanne Pelletier. That's P, E, double L, E, T, I, E, R.” The spelling is the only safe way to get this name. Trap: “double L” — students who write one L, or who drop the silent R at the end because it is not pronounced, lose the mark. 🔑 বাংলায়: বানানে “double L” মানে দুটো L — আর শেষে R আছে, যদিও উচ্চারণে শোনা যায় না: Pelletier।
2Number of paying visitors: ______
34. “Forty people put their names down at first, but six have dropped out since … so that leaves thirty-four. The coach driver's coming too, but … drivers don't pay, so I haven't counted him.” Trap: 40 is the original sign-up figure; the driver (who would make 35 people) travels free, so he is not a paying visitor. 🔑 বাংলায়: প্রথমে 40 জন নাম দিয়েছিল, 6 জন বাদ — 34। Driver যাবেন, কিন্তু টাকা লাগে না, তাই তাঁকে গোনা হয়নি।
3Date of visit: Thursday ______ July
13th. Joanne: “a Friday in July, so the fourteenth.” Rob: “On Fridays the still is emptied and cleaned, so there's no distilling to watch …” Joanne: “Would the day before be any better?” Rob: “the thirteenth is still free.” “Thursday” on the form = “the day before” the Friday. Trap: the 14th is her first choice, rejected because there is no distilling on Fridays. 🔑 বাংলায়: 14 তারিখ শুক্রবার — সেদিন still পরিষ্কার করা হয়, distilling দেখা যায় না। তার আগের দিন, অর্থাৎ বৃহস্পতিবার 13 তারিখ ঠিক হয়।
4Tour start time: ______
11.30. Rob offers “a quarter past ten, or a later one before lunch.” Joanne: “the early one would be a real rush. Let's go for the second one, half past eleven.” Trap: 10.15 is the first time you hear, and Rob even recommends it as cooler — she rejects it because of the two-hour journey. 🔑 বাংলায়: 10.15-এর session প্রথমে বলা হয়, কিন্তু দুই ঘণ্টার যাত্রার কারণে খুব তাড়াহুড়ো হবে — তাই দ্বিতীয়টা, 11.30।
5Coach parking: use the ______ behind the shop (follow the “Deliveries” sign)
yard. “The car park itself is fine for cars, but the entrance from the road is very narrow … That takes you into the yard at the back of the farm shop.” “behind” = “at the back of”. Trap: the car park is mentioned first (Joanne even asks about it) but coaches cannot get in. 🔑 বাংলায়: Car park-এর ঢোকার রাস্তা সরু — coach আটকে যায়। Coach যাবে shop-এর পেছনের yard-এ।
6Deposit: £______ (deducted from the total cost)
60. Joanne: “Is it the hundred pounds it says in your leaflet?” Rob: “That leaflet's a couple of years old … It's sixty now, and it's taken off the final bill.” Trap: £100 is suggested by the OTHER speaker, from an out-of-date leaflet. 🔑 বাংলায়: £100 এসেছে পুরোনো leaflet থেকে — Joanne-এর অনুমান। Rob বলেন এখন deposit £60, যা শেষ bill থেকে কেটে নেওয়া হবে।
Questions 7–10 · Table completion
Complete the table below. Write ONE WORD AND/OR A NUMBER for each answer.
Optional extras for groups
Extra
Details
Cost
Craft workshop with a guide
7each visitor produces a bar of ______; maximum of 12 per session
soap. Joanne: “Could they make perfume?” Rob: “I'm afraid not. Perfume has to be blended with alcohol, and we're not licensed to handle that here. What everyone makes is soap.” “produces” = “makes”; “a bar of” is confirmed later (“posting the finished bar”). Trap: “perfume” is the visitors' wish, rejected (it needs alcohol, which the farm cannot handle); “oil” is an ingredient, not the product. 🔑 বাংলায়: Perfume বানানো যাবে না — alcohol লাগে, farm-এর সেই license নেই। Lavender oil দিয়ে সবাই বানায় soap।
8£______ per person (finished item sent by post)
18. “It's eighteen pounds a head. That includes posting the finished bar to each person … If you look online, you'll see the workshop listed at twenty-two, but that price includes admission to the fields.” Trap: £22 comes AFTER the answer — it is the online price that also covers admission to the fields, which the group already has. The correct figure is not the last one you hear. 🔑 বাংলায়: উত্তর আগে আসে — £18 (postage সহ)। পরে শোনা £22 হলো online দাম, যাতে খেতে (fields) ঢোকার ticket-ও ধরা আছে।
Lunch
9group will eat in the ______
barn. “Our tea room's quite small … for big groups we normally set up tables outside on the terrace.” — “In July, though? It's rained every July …” — “But the old barn next to the shop isn't booked that day … I'll reserve it for you.” Trap: TWO places are rejected first: the tea room (too small, full of locals) and the terrace (the usual choice, but rain is likely). 🔑 বাংলায়: Tea room ছোট, terrace-এ বৃষ্টির ঝুঁকি — তাই shop-এর পাশের পুরোনো barn (বিয়ের অনুষ্ঠানের জন্য সাজানো) রিজার্ভ করা হয়।
£8.50 per person
Shop
1010% off on presenting a ______
wristband. Joanne: “Do they need to show their tickets?” Rob: “We don't actually issue tickets for groups. When you arrive, everyone's given a paper wristband at reception, and if they show that at the till, the discount is taken off.” “presenting” = “show”. Trap: “tickets” — Joanne's guess; groups do not even receive tickets (negation). 🔑 বাংলায়: Group-কে ticket দেওয়াই হয় না — reception-এ সবাই একটা কাগজের wristband পান; সেটা দেখালেই 10% ছাড়।
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Section 2 · Questions 11–20 · a tour of an aquarium
🎧 Recording — Section 2 1 speaker · welcome talk
An education officer welcomes visitors to Westhaven Aquarium.
Questions 11–15 · Plan labelling
Label the plan below. Write the correct letter, A–H, next to Questions 11–15.
Westhaven Aquarium
11Seahorse nursery
F. “If you turn left from the ticket desk and walk west, you'll come to the room right in the corner of the building, and that's our seahorse nursery.” West from the desk + the corner of the building = the south-west corner. Trap: “older guidebooks … tell you the seahorses are in the room further up the west wall” — that is E, which now houses the octopus. 🔑 বাংলায়: Ticket desk থেকে পশ্চিমে গেলে building-এর কোণের ঘর — F। পশ্চিম দেয়ালের ওপরের ঘরে (E) আগে seahorse ছিল, এখন octopus।
12Shipwreck tunnel
C. “Where the walkway bends round to the east, you'll notice a door in the corner … That's for staff only. Carry on east instead, past the café, and just beyond it, directly to the north of the tank, you'll find the steps that take you down into the shipwreck tunnel.” Trap: the door in the north-west corner (A) is the first room you reach on that stretch — but it is staff only. 🔑 বাংলায়: উত্তর-পশ্চিম কোণের দরজা (A) শুধু staff-দের জন্য। পূর্বদিকে café পেরিয়ে, tank-এর ঠিক উত্তরে — C।
13Rock pool
H. “A little further on, in between the tank and the glass doors that lead outside, there's a small round room, which is where we keep the rock pool.” Trap: “Visitors sometimes go looking for it by the harbour” — but it is indoors, so the outdoor letters (D, G) are wrong. 🔑 বাংলায়: অনেকে harbour-এর ধারে খোঁজেন, কিন্তু rock pool ভেতরে — tank আর glass doors-এর মাঝের ছোট গোল ঘর, H।
14Penguin beach
G. “If you turn left and walk north, you'll reach the wooden pontoon … You won't see any penguins there … For the penguins, turn right instead and follow the harbour wall south. Their beach is the sandy area at the very end.” Trap: the pontoon (D) is described first and in detail, but it is where the seal boat trips leave from. 🔑 বাংলায়: বাঁয়ে (উত্তরে) pontoon — D, সেখানে penguin নেই, সেখান থেকে seal দেখার boat ছাড়ে। ডানে (দক্ষিণে) শেষ মাথার বালুর জায়গা — G।
15Fish hospital
B. “People sometimes expect it upstairs, near the research laboratories, but it needs to be on the ground floor … It's the room immediately to the east of the toilets, so you'll reach it just before them as you walk back towards the ticket desk.” Trap: the lift and “upstairs, near the research laboratories” point you north-east — but the hospital is on the ground floor, beside the WC. 🔑 বাংলায়: অনেকে ভাবেন ওপরতলায় lab-এর কাছে — না, নিচতলায়, WC-এর ঠিক পূর্বদিকের ঘর: B।
Questions 16–20 · Multiple choice
Choose the correct letter, A, B or C.
16What is the purpose of the daily diving session?
C. “The real reason is that it lets our vets get close to every animal and spot any injury or sign of illness early.” Trap: A — “Visitors often think it's a show” (and the divers do wave); B — “Others assume they're in there to clean the glass, but in fact a machine does that every night.” 🔑 বাংলায়: Show মনে হলেও আসল কারণ তা নয়; কাচ পরিষ্কার করে machine। Diver নামে যাতে vet প্রতিটি প্রাণীর আঘাত বা অসুখ আগেভাগে ধরতে পারেন।
17What is new at the aquarium this year?
A. “What we have changed is that on Thursdays, from June to September, we no longer close at five. We stay open until nine.” Trap: B — the app “has been delayed until next spring”; C — “the annual pass isn't new at all.” 🔑 বাংলায়: App পিছিয়ে গেছে, annual pass পুরোনো। নতুন হলো — বৃহস্পতিবার 5টার বদলে 9টা পর্যন্ত খোলা।
18Visitors are asked not to
B. “What we do ask is that nobody knocks on the windows. The vibration travels through the water and causes the fish real stress.” Trap: C — “flash doesn't bother the fish”; A — “Snacks are fine in the galleries too.” Both are things people expect to be banned. 🔑 বাংলায়: Flash আর হালকা খাবার — দুটোই চলবে। নিষেধ শুধু কাচে টোকা দেওয়া (knock), কারণ কম্পন মাছের stress বাড়ায়।
19What does the guide say about the young seahorses bred at the aquarium?
C. “nearly all the seahorses we raise are sent on to other aquariums across Europe.” “Most … supplied to similar institutions” = “nearly all … sent on to other aquariums”. Trap: A — the university helps with research, but “the funding comes entirely from ticket sales”; B — “People often hope we release the young ones … but that's very risky.” 🔑 বাংলায়: University শুধু research-এ সাহায্য করে, টাকা আসে ticket থেকে। সাগরে ছাড়া হয় না (রোগ ছড়ানোর ঝুঁকি)। বেশিরভাগ বাচ্চা seahorse ইউরোপের অন্য aquarium-এ যায়।
20Visitors who want to leave and return later must
A. “Instead, ask the staff at the exit to put a stamp on the back of your hand.” Trap: B — “There's no charge for coming back in”; C — “Do keep your ticket … but it won't get you back in, because it's only scanned once.” 🔑 বাংলায়: আবার ঢুকতে টাকা লাগে না, আর ticket একবারই scan হয় — তাই কাজে আসবে না। বের হওয়ার সময় staff হাতে stamp দিয়ে দেবেন।
Section 3 · Questions 21–30 · a business case study of a failed product launch
Two business students, Declan and Harriet, prepare a presentation on a case study.
Questions 21–25 · Multiple choice
Choose the correct letter, A, B or C.
21Why did the students choose the Corvella case?
B. Declan: “What really decided it for me was the data. Most companies say as little as possible about a flop, but Corvella released monthly sales figures, feedback from retailers, even the minutes of their board meetings.” Harriet: “That's what won me round as well.” Trap: A — Dr Morgan mentioned a DIFFERENT case (“the supermarket loyalty-card case”); C — the cousin's jacket “was hardly a reason”, and Declan agrees. 🔑 বাংলায়: Tutor অন্য একটা case-এর কথা বলেছিলেন; cousin-এর jacket নিছক কাকতালীয়। দুজনেই বেছেছেন কারণ Corvella অস্বাভাবিক বেশি তথ্য প্রকাশ করেছে।
22What do the students conclude about the quality of the jacket?
A. Harriet: “The heating panels warmed up in under a minute, and the battery lasted the full eight hours the company claimed.” Declan: “So whatever went wrong, it wasn't the engineering.” Trap: B — one review “called it bulky”, but it was “no heavier than an ordinary winter coat”; C — the battery is mentioned, but it lasted the full time. 🔑 বাংলায়: একটা review “bulky” বলেছিল, কিন্তু ওজন সাধারণ কোটের মতোই; battery পুরো 8 ঘণ্টা চলেছে। তাই পণ্যে সমস্যা ছিল না — কোম্পানি যা বলেছিল, তা-ই করেছে।
23According to Harriet, what was wrong with Corvella's market research?
B. “The trouble is, every one of them was already on Corvella's mailing list.” Declan: “So people who'd bought from them before.” Trap: C — Declan's idea (“rather leading”); Harriet partly agrees (“Some were”) but says it isn't the real issue; A — “Over two thousand people replied, which is plenty.” 🔑 বাংলায়: প্রশ্ন একটু leading ছিল — Declan-এর মত, Harriet বলেন সেটা মূল সমস্যা নয়। 2000-এর বেশি মানুষ যথেষ্ট। আসল সমস্যা: সবাই আগে থেকেই Corvella-র ক্রেতা।
24What does Declan find most surprising about the launch?
C. “what I can't get over is that their own forecast predicted thirty thousand sales in the first winter, and the factory turned out eighty thousand jackets.” Trap: B is HARRIET's reaction (“I was more struck by how quickly they pulled the product”), which Declan dismisses (“in clothing that's not unusual”); A — “the advertising budget was quite generous.” 🔑 বাংলায়: দ্রুত বাজার থেকে তুলে নেওয়ায় অবাক হয়েছেন Harriet, Declan নন। Advertising budget-ও কম ছিল না। Declan অবাক: forecast 30,000, অথচ বানানো হয় 80,000।
25What will the presentation mainly focus on?
A. Harriet: “I'd rather we used those board minutes to show how each choice was arrived at, who argued for what, and why nobody challenged it.” Declan: “Fine. The story from the inside it is.” Trap: B — Declan's first suggestion, dropped because of the ten-minute limit; C — “Maybe a slide at the end, but not as the main thread.” 🔑 বাংলায়: প্রতিযোগীদের সাথে তুলনা — Declan-এর প্রস্তাব, সময় কম বলে বাদ। General lessons থাকবে শুধু শেষে এক slide-এ। মূল বিষয়: কোম্পানির ভেতরে সিদ্ধান্তগুলো কীভাবে নেওয়া হয়েছিল।
Questions 26–30 · Matching
What comment do the students make about each of the following decisions? Choose FIVE answers from the box and write the correct letter, A–G, next to Questions 26–30.
Comments
A It relied on information that was out of date.
B It imitated a rival business.
C It came too late to be useful.
D It did more damage than any other decision.
E It was sensible given what was known at the time.
F It was imposed by investors.
G It conflicted with the company's established image.
Decisions
26the month chosen for the launch
E. Declan: “the report says they used the latest long-range forecast, and that predicted a cold winter.” Harriet: “Given what they knew, October made sense.” Declan: “Agreed. Bad luck rather than bad judgement.” Trap: A — Declan “assumed they'd relied on some old weather data”, then corrects himself: the forecast was the latest one. 🔑 বাংলায়: Declan প্রথমে ভেবেছিলেন পুরোনো আবহাওয়ার data (A) — ভুল; সর্বশেষ forecast-এ ঠান্ডা শীতের কথা ছিল। তখনকার তথ্য অনুযায়ী October যুক্তিসঙ্গত — E।
27the price
B. “the marketing director simply looked at what the market leader charged for its heated jacket and matched it, almost to the pound.” Harriet: “Yes, that's the point we should make.” Trap: D — Harriet first says the price “did more harm than anything else”, but concedes (“Perhaps it wasn't the main problem after all”) when Declan points out that the price cut changed nothing. 🔑 বাংলায়: Harriet প্রথমে বলেন দামই সবচেয়ে ক্ষতি করেছে (D) — পরে মেনে নেন, তা নয়। দাম ঠিক হয়েছিল বাজারের শীর্ষ প্রতিদ্বন্দ্বীর দাম হুবহু অনুসরণ করে — B।
28the promotional posters
G. Declan: “Corvella built its reputation on tough, practical gear for people who work outdoors, and suddenly it's selling to twenty-year-olds on a night out.” Harriet: “It went against everything the company had always stood for.” Trap: B — Harriet thought “they'd copied that sportswear campaign”, but Declan says the agency had never seen it. 🔑 বাংলায়: Harriet ভেবেছিলেন বিজ্ঞাপন নকল করা (B) — agency সেটা দেখেইনি। আসল সমস্যা: কাজের পোশাকের কোম্পানি হঠাৎ nightclub-এর তরুণদের টার্গেট করেছে — ব্র্যান্ডের পরিচয়ের সাথে সাংঘর্ষিক, G।
29selling the jacket exclusively via the internet
F. “a group of shareholders who'd put money into the business the year before insisted on online sales only … The managers had no say in it.” Harriet: “So that one was forced on them from outside.” “imposed by investors” = “shareholders … insisted”. Trap: the marketing team's wish (outdoor stores) is mentioned first — but they did not decide. 🔑 বাংলায়: Marketing team দোকানে বিক্রি করতে চেয়েছিল, কিন্তু টাকা বিনিয়োগ করা shareholder-রা শুধু online-এ বিক্রির শর্ত চাপিয়ে দেন — F।
30the response to customers' difficulties
C. “They did make an explanatory video eventually.” — “In March, when the season was over and most people had already sent their jackets back.” Harriet: “by March nobody was watching.” Trap: D — Declan says an earlier video “might have saved the launch”, but that does not make it the most damaging decision, and Harriet doubts even that. 🔑 বাংলায়: Battery charge করার video বানানো হয়েছিল March-এ — মৌসুম তখন শেষ, বেশিরভাগ jacket ফেরত গেছে। খুব দেরিতে, তাই কাজে আসেনি — C।
Section 4 · Questions 31–40 · a lecture on measuring earthquakes
A geophysics lecture on how earthquakes have been measured. Plays straight through.
Questions 31–40 · Note completion
Complete the notes below. Write ONE WORD ONLY for each answer.
Measuring Earthquakes
31Earliest instrument (China, 132 CE): Zhang Heng's bronze vessel revealed only the ______ from which the shaking arrived
direction. “Even so, it gave no indication of how strong the shaking was, or how far away it had started. All it could tell you was the direction the waves had come from.” “revealed only” = “all it could tell you”. Trap: strength and distance are both named — and both negated. 🔑 বাংলায়: কম্পন কত জোরে বা কত দূরে — এসব বলতে পারত না; শুধু তরঙ্গ কোন দিক থেকে এসেছে (direction)।
32Intensity scales (e.g. Mercalli, 1902): in the USA, evidence long collected through ______ posted to local post offices
questionnaires. “Not from instruments at all. In the United States, for decades, the government mailed questionnaires to postmasters in the affected area.” Trap: instruments (“Not from instruments at all”); trained observers (preferred, “but there were never enough of them”); today's online survey is a later development. 🔑 বাংলায়: যন্ত্র নয়, প্রশিক্ষিত পর্যবেক্ষকও নয় (যথেষ্ট ছিল না) — postmaster-দের কাছে ডাকে questionnaire পাঠানো হতো।
33Mexico City, 1985: severe destruction about 350 km from the source because the city was built over a former ______
lake. “Much of the city stands on the soft sediments of a lake that was drained over several centuries, and those sediments amplified the shaking.” “former” = “drained over several centuries”. Trap: poor construction — “wasn't the main reason, since many of those that fell were modern.” 🔑 বাংলায়: দুর্বল নির্মাণ মূল কারণ নয় (অনেক আধুনিক ভবনও ভেঙেছে)। শহরটা কয়েক শতাব্দী ধরে শুকিয়ে ফেলা এক lake-এর নরম পলির ওপর — তাই কম্পন বহুগুণ বেড়ে যায়।
34Seismometers: inertia keeps a suspended ______ almost motionless while the ground moves the frame
weight. “You hang a heavy weight from a frame, on a spring or a thin wire. When the ground shakes, the frame moves with it, but the suspended object tends to stay where it is.” Trap: “spring” and “wire” are what it hangs FROM; the pen, the drum and the smoked paper are recording parts. 🔑 বাংলায়: Spring বা তার দিয়ে frame থেকে একটা ভারী weight ঝোলানো থাকে; মাটি কাঁপলে frame নড়ে, কিন্তু inertia-র কারণে weight প্রায় স্থির থাকে।
35Richter scale (1935, with Gutenberg): designed for earthquakes in southern ______
California. “He'd been influenced by the Japanese seismologist Kiyoo Wadati, but Richter's scale was calibrated specifically for the earthquakes of southern California.” “designed for” = “calibrated specifically for”. Trap: Japan — the source of an influence, not the region the scale was built for. 🔑 বাংলায়: জাপানি বিজ্ঞানী Wadati-র প্রভাব ছিল, কিন্তু scale-টা বানানো হয়েছিল দক্ষিণ California-র ভূমিকম্পের জন্য।
36the term “magnitude” was originally used in ______
astronomy. “Many people assume the idea came from mathematics, or from the decibel scale for sound, but in fact it was taken from astronomy, where it had long been used to rank stars by their brightness.” Trap: mathematics and the decibel scale (common assumptions, rejected); “wasn't a geological term at all.” 🔑 বাংলায়: অনেকে ভাবেন শব্দটা গণিত বা decibel scale থেকে — না, এসেছে astronomy থেকে, যেখানে তারার উজ্জ্বলতা মাপতে magnitude ব্যবহার হতো।
37each step up the scale = tenfold increase in the ______ of the trace (energy: approx. ×32)
amplitude. “Each step of one whole number means the wave traced on the seismogram is ten times bigger, what we call its amplitude. Don't confuse that with the energy released, which goes up much faster.” Trap: “energy” — the ×32 quantity, said straight after the answer. 🔑 বাংলায়: প্রতি এক ধাপে তরঙ্গের amplitude 10 গুণ; energy নয় — energy বাড়ে প্রায় 32 গুণ।
38main weakness: for the very biggest events the number hardly increases — the scale ______
saturates. “however much bigger the earthquake was, the number barely rose. Seismologists describe this by saying the scale saturates.” Trap: the OTHER weakness — being “tied to one type of instrument and one region” — is mentioned first, but the lecturer calls the size problem “more serious”. 🔑 বাংলায়: খুব বড় ভূমিকম্পে সংখ্যা আর বাড়ে না — একে বলে scale “saturates”। একটা যন্ত্র ও একটা অঞ্চলে সীমাবদ্ধ থাকা অন্য দুর্বলতা।
39Moment magnitude (Hanks and Kanamori, 1979): rock stiffness × size of ruptured surface × average ______
slip. “how rigid the rock is, the area of the fault surface that ruptured, and the average distance the two sides of the fault moved past each other, which geologists call the slip.” Trap: “The speed of the rupture, by contrast, plays no part.” 🔑 বাংলায়: তিনটি জিনিস গুণ করা হয় — পাথর কতটা শক্ত, ফাটলের ক্ষেত্রফল, আর fault-এর দুই পাশ গড়ে কতটা সরেছে (slip)। Rupture-এর গতি হিসাবে আসে না।
40highest value measured by instruments: 9.5, in ______ (1960)
Chile. “But the largest ever recorded by instruments struck four years before Alaska, in nineteen sixty, in Chile, with a magnitude of nine point five.” Trap: Alaska (1964, 9.2) and Sumatra (2004, 9.1) are named first — both are smaller. 🔑 বাংলায়: Alaska (9.2) আর Sumatra (9.1) আগে বলা হয়, কিন্তু সবচেয়ে বড় — 1960 সালে Chile, 9.5।